Returns & Cancellation Policy

Unwanted Goods or Incorrect Size Ordered

Pinnacle UK provide customised garments for clubs, companies and societies. Once these items have been customised with any embroidery, woven badge and/or printing they are then classed as custom made and are therefore exempt from the Distance Selling Regulations. This means that we are unable to return the items to our suppliers, therefore, if you have purchased any items that have would be classed as custom made then we are unlikely to be able to accept these on an exchange or return basis.

Please ensure you buy the correct size as items are non-returnable unless faulty if they have been customised. Please check with your club administrator if you are unsure of the size to buy or see our size guides for more size information.

Exceptions to this rule are for clubs, companies and societies who may be able to sell the items on to other members. This would only be possible if the items have not had any kind of personlisation added to the custom made garments, eg: printed names, initials or numbers. Please contact us to see if this is possible for your garments.

If you have spoken to us and we are able to accept your return then you are liable for the cost of return the garment(s) to us.

Faulty Goods

If, in the unlikely event, you receive faulty items then please contact us. Under the Consumer Rights Act 2015 you are entitled to return the garments to us for a full refund including the cost of return postage. Please retain proof of postage in case the item does not reach us.

Cancellation Policy

Your statutory rights under the Consumer Contracts Regulations 2013 entitles you to cancel your order up to 14 days after the date or placing the order however this only applies to plain garments. Garments that have any embroidery, woven badges and/or printing are classed as custom made and are exempt from the cancellation policy.

If you have any queries please do not hesitate to contact us.

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